Privacy Statement

This Privacy Notice for NOLAN’S COLLISION LLC, describes how and why we might access, collect, store, use, and/or process your information when you use our services.

SUMMARY OF KEY POINTS

WHAT PERSONAL INFORMATION DO WE PROCESS?

When you use our services, we may collect customer information like name, contact details, vehicle details, payment information, and repair history.

We also collect your mobile number when you opt into our SMS services to provide conversational messages. These may include messages related to appointment reminders, status updates, order confirmations, and other service-related messages.

HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information to provide repair services, schedule appointments, and communicate regarding your vehicle. This includes sending conversational messages initiated by or in response to your service requests or questions.
Message frequency: An average of 1–2 messages per month. Message and data rates may apply.

We protect your data with secure storage measures to prevent unauthorized access. We retain your information as long as you are subscribed to our service. You may request deletion at any time.

For assistance or to stop receiving messages, contact us at 509-547-8145 or service@nolanscollision.net. You may opt out of our SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE. After unsubscribing, we will remove your number within 24 hours.

We do not share your data with third parties or mobile carriers for marketing purposes. We will not sell, rent, or share collected mobile numbers.

SAFEGUARDING CUSTOMER INFORMATION

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

Our privacy practices are also designed to comply with applicable privacy laws and regulations.

VERBAL OPT-IN DISCLOSURE

Customers can call our phone number 509-547-8145, which they can find on our website at https://www.nolanscollision.net or through referrals and social media. When they call, they provide verbal consent to receive SMS messages from us by agreeing to the following script:

By providing your mobile number, you agree to receive conversational messages from Nolan’s Collision for purposes including appointment reminders, status updates, order confirmations, and other service-related messages.
Message frequency: An average of 1–2 messages per month. No mobile information will be shared with third parties. You can reply STOP at any time to unsubscribe or HELP for assistance.

Please note: Nolan’s Collision only sends conversational SMS messages for service-related purposes including appointment reminders, status updates, and order confirmations. We do not send marketing or promotional messages. Message frequency varies based on communication needs. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

For more information, view our Privacy Policy and Terms & Conditions at:
🔗 https://www.nolanscollision.net/privacy-policy/privacy-statement

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: Service@nolanscollision.net