Can You Choose Your Collision Repair Shop in Washington State?

Written By Amanda Young

Yes! You have the right to choose your own collision repair shop in Washington State.

If you’ve been in a car accident, you may wonder, “Do I have to use the shop my insurance company tells me to use?” No, you do not.

You Have the Right to Choose

In Washington, the law allows you to pick the repair shop you trust.

Even if your insurance company suggests a shop, the final decision is yours.

This means you can choose a local, independent shop like Nolan’s Collision instead of a large network shop.

Body Tech and Car Being Repaired

Why Insurance Companies Recommend Certain Shops

Insurance companies often have a list of “preferred” shops, which just means they follow set pricing agreements.

It does not mean that shop is your only option.

Why Your Choice Matters

Choosing your own repair shop can make a big difference.

Here’s why:

  • Quality of Repairs. Some shops focus on fast turnaround while others focus on doing the job right the first time.

  • Communication. A good shop will keep you informed and work directly with your insurance company.

  • Trust. You should feel confident in the people repairing your vehicle.

What to Look for in a Collision Repair Shop

When choosing a shop, look for:

  • Experience (years in business)

  • Certified technicians (like I-CAR certification)

  • In-house repairs (which means your vehicle won’t be driven to other locations for other work)

  • Clear communication

  • Strong local reputation

Will the Collision Shop I Choose Still Work With My Insurance?

Yes. Most collision repair shops, including Nolan’s Collision, work with all insurance companies.

The shop will:

  • Communicate with your adjuster

  • Handle paperwork

  • Help guide you through the process

Simple Steps to Get Started

  1. File your claim with your insurance company

  2. Tell them which shop you choose

  3. Schedule your estimate

  4. Let the shop handle the rest

PRO TIP. Here at Nolan’s Collision, we’re often called before the insurance company and that is okay! If you feel like your insurance company isn’t giving you an option, call us. We can help get the conversation headed in the right direction.

Choose a Shop You Trust

After an accident, you have enough to deal with.

Ensure the easiest, smoothest process by choose the right collision repair shop in the beginning.

If you’re in Pasco, Washington or the Tri-Cities, call us over here at Nolan’s Collision. We’ve been helping drivers for over 45 years with reliable repairs and clear communication.

The Nolan’s Collision Senior Team: Chris, Sr. Body Tech (32 Years Experience), Cheri, General Manager (27 Years Experience), and Dannie, Commercial Body Tech (30 Years Experience).

Need Help After an Accident?

Call or text (509) 547-8145

We’re here to help you every step of the way.

Amanda Young