Frequently Asked Questions

  • Yes. You have the legal right to choose the collision repair shop you want to repair your vehicle after an accident.

    Insurance companies may provide a list of “preferred” shops, but the final decision belongs to you. Choosing a repair facility you trust ensures you have confidence in the repair process, communication, and final quality of the work.

    At Nolan’s Collision, we work with all major insurance companies while prioritizing proper repairs, vehicle safety, and manufacturer-recommended procedures.

  • Insurance coverage for OEM (Original Equipment Manufacturer) parts depends on your insurance policy, the age of your vehicle, and state regulations.

    Some policies specifically include OEM parts coverage, while others may allow aftermarket or recycled parts unless OEM parts are requested or required.

    OEM parts are designed to match your vehicle’s original fit, safety standards, and performance. In many modern vehicles, especially those with advanced safety systems, proper repairs may depend on using manufacturer-approved components.

    If your insurance allows for OEM parts, you bet we will use them! In any case, we are dedicated to walking you through every step and decision made.

    Here at Nolan’s Collision, we help customers understand their repair options and works with insurance providers throughout the claims process.

  • Collision repair timelines vary depending on:

    • The severity of the damage

    • Parts availability

    • Insurance approvals

    • Structural repairs required

    • Paint and refinishing time

    • ADAS calibration requirements

    Minor cosmetic repairs may take only a few days, while larger structural repairs can take several weeks.

    At Nolan’s Collision, clear communication is a priority. Customers receive updates throughout the repair process so they understand the status of their vehicle and any factors affecting completion time.

  • After an accident:

    1. Make sure everyone is safe

    2. Contact emergency services if needed

    3. Exchange insurance and contact information

    4. Take photos of the damage and accident scene

    5. File a claim with your insurance company

    6. If you’re in Eastern Washington, call Nolan’s Collision! We will talk to your insurance company for you (even if they suggest you go to a different shop), and assess the damage.

    Even minor accidents can affect structural components and vehicle safety systems that may not be immediately visible.

    Nolan’s Collision helps guide customers through the repair process, insurance coordination, and vehicle restoration after an accident.

  • In many cases, no.

    Some insurance companies may suggest obtaining multiple estimates, but drivers generally have the right to select the repair facility they trust.

    Modern collision repair often requires disassembly and detailed diagnostics before the full extent of damage can be identified. Initial estimates may change as repairs begin and hidden damage is discovered.

    Nolan’s Collision performs thorough damage assessments and works directly with insurance providers to document repairs and supplements as needed.

  • Insurance rate changes depend on several factors, including:

    • Who was at fault

    • Your driving history

    • Your insurance provider

    • State regulations

    • The severity of the claim

    Your insurance carrier can explain how a specific claim may affect your policy.

    Regardless of insurance outcomes, choosing a qualified collision repair facility is important to restoring your vehicle’s safety, performance, and value.

  • ADAS stands for Advanced Driver Assistance Systems.

    Modern vehicles use cameras, radar sensors, and electronic systems to support features like:

    • Automatic emergency braking

    • Lane departure warning

    • Adaptive cruise control

    • Blind spot monitoring

    • Parking assistance

    After a collision, windshield replacement, suspension repair, or structural repair, these systems may require calibration to function correctly.

    Proper ADAS calibration helps ensure your vehicle’s safety systems operate according to manufacturer specifications.

    Nolan’s Collision follows manufacturer repair procedures and modern calibration requirements during the repair process.

  • OEM parts are made by the original vehicle manufacturer or their approved suppliers.

    Aftermarket parts are produced by third-party manufacturers.

    OEM parts are designed specifically for your vehicle’s original fit, safety systems, and performance standards.

    Aftermarket parts can vary in quality, fitment, and material standards depending on the manufacturer.

    For many repairs, especially on newer vehicles with advanced safety technology, manufacturer-approved repair procedures and properly fitting components play an important role in restoring vehicle integrity.

    You shouldn’t be worried about any of this. At Nolan’s Collision, your safety is our biggest priority. We would never let you leave with an unsafe repair or parts.

    We help customers understand their available repair options and work to ensure repairs meet proper safety and quality standards.